Privacy Policy

Last updated: 10 October 2026

Swarsaaj Music Events (“Swarsaaj”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit www.swarsaaj.com, contact us, register for an event, enquire about our services or purchase a membership or event ticket.

1. Information We May Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, telephone number and communication preferences.
• Booking and event details: event selected, booking or membership status, number of attendees, relevant preferences and information you choose to provide in an enquiry or registration form.
• Payment and transaction information: payment status, transaction reference, amount, date and related reconciliation information needed to confirm and administer a payment.
• Technical information: limited device, browser, log and website usage information that may be collected by our hosting provider or tools used to maintain website security and performance.
• Communications and media: messages, feedback, and event photographs or recordings where captured, used or shared in accordance with applicable law and any notices or permissions that apply.

Please do not submit sensitive personal information unless it is genuinely necessary and we have requested it through an appropriate channel.

2. How We Use Information

We may use personal information to:

• respond to enquiries and provide information about our music events and services;
• process registrations, bookings and memberships, verify payments and maintain transaction records;
• send event confirmations, venue or schedule updates, important service messages and customer support communications;
• administer membership benefits and event attendance;
• maintain accounting, tax, audit, fraud prevention, security and legal compliance records;
• improve our website, services and event experience; and
• send promotional messages where permitted by law and, where required, with your consent. You can ask us to stop promotional communications at any time.

3. Payments, Fees and Financial Information

Payments may be handled by third-party payment service providers or payment links, including Razorpay where used for a transaction. Those providers process payment information under their own terms, privacy notices and security practices. We generally receive transaction confirmation and reference information needed to reconcile a payment; we do not intend to collect or store your complete card number, card security code, UPI PIN, banking password or other payment authentication credentials on our website.

Payment completion, settlement, refunds, reversals and disputes may be subject to the payment provider’s procedures, banking networks and applicable law. Please never share your OTP, UPI PIN, password or card security code with us or anyone claiming to represent us.

Any event fee, membership fee, refund, cancellation, rescheduling or transfer conditions will be stated in the relevant booking page, event communication or applicable terms presented for that purchase. This Privacy Policy does not itself create a refund entitlement or change those terms. Nothing in this policy is intended to exclude or limit any consumer or other right that cannot lawfully be excluded or limited.

4. When We Share Information

We do not sell personal information for money. We may share only the information reasonably necessary with:

• website hosting, technology, communications and customer-support providers;
• payment gateways and financial institutions to process or verify transactions;
• venues, event partners or service providers where needed to organise an event or fulfil a booking;
• professional advisers, auditors or insurers where reasonably necessary; and
• government authorities, regulators, courts or law-enforcement agencies when required by law or when necessary to protect rights, safety or prevent fraud.

Service providers may process information on our behalf or under their own terms. We expect appropriate handling of information, but third-party services are also governed by their own policies and practices.

5. WhatsApp and Other Third-Party Platforms

If you join a WhatsApp group or use another third-party platform for event updates, that platform may make certain profile details, such as your phone number or display name, visible to other participants according to its settings and policies. Your use of those services is subject to the relevant provider’s terms and privacy policy. Please review those policies before joining.

6. Cookies and Similar Technologies

Our website or its service providers may use essential technologies for basic functionality, security, traffic measurement or remembering preferences. Browser settings may allow you to block or delete cookies, although some website features may not work as intended. If we introduce non-essential tracking that requires consent under applicable law, we will provide an appropriate choice mechanism.

7. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain membership and transaction records, resolve disputes, enforce agreements and meet legal, tax or accounting obligations. Retention periods depend on the type of information and the circumstances.

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or alteration. No website, email transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

8. Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction or deletion of personal information, withdraw consent where processing is based on consent, or raise a privacy concern. We may need to verify your identity before acting. We may retain information where required or permitted by law, including for accounting, tax, fraud prevention or dispute resolution. You can opt out of promotional messages by following the instructions in the message or contacting us.

9. Children’s Privacy

Our website and event services are not intended to invite children to submit personal information independently. A parent or lawful guardian should provide information and manage registrations for a child where necessary. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter.

10. External Links

Our website may link to external websites or services. We do not control and are not responsible for the content, security or privacy practices of third-party websites. Please review their policies before providing information or making a payment.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal requirements. The revised version will be published on this page with an updated “Last updated” date. Changes apply from the date stated in the revised policy, subject to applicable law.

12. Contact Us

For privacy questions, requests or complaints, contact:

Swarsaaj Music Events
Email: swarsaajmusicevents@gmail.com
Website: www.swarsaaj.com